Returns and Refunds

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  • Customers are responsible for reviewing items upon delivery to make sure they are correct and undamaged. Please open items immediately after delivery as broken or damaged items must be reported within 5 calendar days.
  • Keep all original packaging and shipping labels for potential returns (see more below).


  • You have 30 calendar days to return an item from the date you received it and have original packaging and shipping labels(s)
  • You can initiate a return order on our contact us page where you can find all our contact info.
  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • Your item must be in the original packaging.
  • Please print out and include the receipt or proof of purchase with the item when you return it.
  • See shipping fees below for returns or exchanges.



  • Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
  • If your return is approved, we will initiate a refund to your credit card (or original method of payment).
  • You will receive the credit within a 5 days, depending on your card issuer's policies.



You will be responsible for paying for return shipping costs for returning your item. Shipping costs are non­refundable.

The minimum return fee is $360 per order. Exceptions apply, see below:

  • Sartodoors
    • $360 to return 1 door
    • Add $180 for each additional door being returned: $180
    • 10% restocking fee
  • Homacer
    • Will be determined based on location and freighter
    • 10% restocking fee
Additional fees may apply to package and prepare the door(s) for return shipment if they are not in original packaging.

      Contact Us

      If you have any questions on how to return your item to us, contact us.

      Unassembled/Unfinished Pine Door Return and Refund Policy

      There is a 30-day return window from the time you receive your order. We offer free return for any defective orders. If it is not our problem, such as you just no longer need it etc., you will need to cover for your own return shipping and restocking fee will be charged starting from 15% and above. The restocking fee depends on the state of the product when returned. This will be graded if it is still in a sellable condition. All custom orders may not be returned, if a custom order is returned we will have the right to not issue a refund. 

      Barn Doors Return & Refund / Replacement Policy

      Number 1 to 3 are not approved for replacement and will be charged for a restocking and return shipping fee if requested for return.

      Number 2 has the only circumstances when the customer can ask for a replacement if there is a wood knot that causes a hole through the whole wooden panel.

       1. Warp of up to 1/4” in any plane of the door for any 7 foot tall door up to 24"~36” wide (FRAME DOOR ONLY) .  Warp of up to ½” in any plane of the door for doors 7 foot tall and up to 42”~48" wide (FRAME DOOR ONLY)Warp of up to 1/4” in any plane of the door for any 7 foot tall door up to 24"~36” wide (FRAMELESS DOOR ONLY) .  Warp of up to 3/4” in any plane of the door for doors 7 foot tall and up to 42”~48" wide (FRAMELESS DOOR ONLY)  Surface checks of scratches & splits in the doors that are less than 1/8” in width or less than 2” in length

      2. Normal wear of the door, natural variation in wood color or texture, and the physical appearance of the door. Appearance or performance of a wood knot . If your wood knot is coming off of the panel which makes a hole all the way through the panel you may ask for a replacement of the panel not the whole door.

      3. Damage caused beyond the control of Homacer, including but not limited to damage caused by misuse, abuse, accident, or mishandling, or by fire, flood, earthquake, hurricane, storm, tornado, or other acts of nature.

      4. All custom alteration of door and hardware is not returnable nor refundable inclusive of any cutting or finishes that has already been applied.

      5. Damage caused by any installation of the door or door hardware are not returnable nor refundable nor replacemable.

      Reason that offer free full return shipping:
      Door damaged through transit. (We will need pictures of proof which is the damage box, the product damaged and written email of a return and refund request. No restocking fee needed.)
      Any other reason besides this will not be approved for a free return nor full refund and will be subjected for a restocking fee charge of 15% of total price and up depending on the condition plus the return shipping.