Returns and Refunds

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If you are not entirely satisfied with your purchase, we're here to help.



  • You have 30 calendar days to return an item from the date you received it.
  • You can initiate a return order on our contact us page where you can find all our contact info.
  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • Your item must be in the original packaging.
  • Please print out and include the receipt or proof of purchase with the item when you return it.
  • See shipping fees below for returns or exchanges.



  • Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
  • If your return is approved, we will initiate a refund to your credit card (or original method of payment).
  • You will receive the credit within a 5 days, depending on your card issuer's policies.



You will be responsible for paying for return shipping costs for returning your item. Shipping costs are non­refundable.

The minimum return fee is $360 per order. Exceptions apply, see below:

  • Sartodoors
    • $360 to return 1 door
    • Add $180 for each additional door being returned: $180
  • GlassCraft
    • $350 minimum, depending on the total order weight and size

    Contact Us

    If you have any questions on how to return your item to us, contact us.