As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will reach out to you via e-mail to discuss various options on how to finalize your order which may include, but is not limited to, switching to alternative models that are in stock, continuing with item that is backordered and provide updates as to when it will be in stock and delivered, or providing a refund.
If your order is stock and we process the charges to your credit card, it will typically ship within 5-7 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out when available. If tracking information is unavailable, feel free to follow up with us at email@example.com and we will be able to provide an update on delivery schedule.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery or reject the delivery. If your item(s) do arrived damaged, please send photos to firstname.lastname@example.org and we will process an insurance claim on your behalf which may include replacement of item(s).
Cancellations & Refunds:
All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. Cancellations, refunds, and return of item(s) are detailed HERE
- We do not offer custom sizes at this time for any model.
- All our products are rated for interior use only and have not been tested for outdoor use.